At Glass Vista, we are committed to providing you with glassware of exceptional quality and craftsmanship. While we do not generally accept returns, we understand that unforeseen circumstances may arise. Therefore, we have established the following Return and Refund Policy to address concerns related to manufacturing defects.
1. Manufacturing Defects:
If you receive a product with a manufacturing defect, we apologize for any inconvenience caused. We stand behind the quality of our glassware and are ready to address the issue promptly. To initiate a replacement due to a manufacturing defect, please follow these steps:
Notification: Contact our Customer Support team within 24 hours of receiving your package. You can reach us via [contact email/phone number].
Provide Details: Clearly outline the nature of the manufacturing defect and provide supporting information.
Unboxing Video Requirement: For a swift resolution, we require customers to submit an unboxing video that clearly shows the defect. This video is crucial for our quality control and verification process.
2. Replacement Process:
Upon verification of the manufacturing defect through the provided unboxing video, we will initiate the replacement process. Please note the following:
Replacement Authorization: A Return Merchandise Authorization (RMA) will be issued, authorizing the replacement.
Shipping Instructions: Follow the instructions provided by our Customer Support team for the return shipment.
Replacement Shipment: Once the defective item is received and verified, we will promptly ship a replacement to you.
3. Conditions for Replacement:
Replacement requests must be submitted within 24 hours of the package delivery.
The product must have a clear and verifiable manufacturing defect.
The unboxing video is compulsory for all replacement requests.
4. Non-Returnable Items:
As a standard policy, Glass Vista does not accept returns for reasons other than manufacturing defects. We appreciate your understanding in this matter.
5. Contact Information:
For all return and replacement inquiries, please contact our Customer Support team at [contact email/phone number]. Our team is dedicated to ensuring your satisfaction and resolving any issues promptly.
Thank you for choosing Glass Vista. We appreciate your trust in our products, and we are committed to delivering glassware that enhances your experiences.